Reefability has a free account and two paid plans, Premium and the controller plan. You upgrade inside the app, and you cancel or change billing where you paid: the App Store on iPhone, Google Play on Android, or your web subscription page if you subscribed on reefability.com.
The plans
- Free: one tank, with Chemistry logging, your readings and charts.
- Premium: every section, analysis and tool in Reefability, including Reefer AI, photo logging of test kits, pest ID and livestock compatibility, for up to 20 tanks.
- Controller plan: everything in Premium, plus connecting tank controllers and testers so their readings come in on their own, with alerts when a device goes offline. Also up to 20 tanks.
Both paid plans come as Monthly or Annual. Current prices for your country show on the plans screen, straight from your store. If a free trial is offered, the button says so.
Upgrade
There is no separate subscription page; the plans screen opens when you reach something your plan does not include.
- Open a section or feature that needs a paid plan, for example Reefer AI or a photo scan in Chemistry. Connecting a controller opens the plans screen on the controller plan.
- At the top, choose Premium or Controller plan.
- Pick Annual or Monthly.
- Tap Start Premium or Start the controller plan, then confirm the purchase with your store.
Already on Premium? Choose Controller plan and tap Upgrade, pay only the difference. You can also switch billing with Switch to annual or Switch to monthly.
Subscribed on the web? The plans screen says so and offers Upgrade my subscription, which opens your web subscription page. Sign in with the email you paid with.
Have Premium as a gift? The plans screen shows it, and you can add the controller plan on top.
Cancel or manage your subscription
Store subscriptions are handled by Apple or Google. When you have a plan, the plans screen shows a Manage subscription link that takes you there. You can also go directly:
Subscribed on reefability.com (including partner offers such as Reef Dudes and Serious Reefs, and the web free trial)
- Open your web subscription page.
- Enter the email address you paid with. We send you a sign-in link by email.
- Open the link to update your card, download invoices, or change or cancel your plan.
Web subscriptions are not in the App Store or Google Play, so they do not show up there.
iPhone or iPad
- Open the Settings app and tap your name.
- Tap Subscriptions.
- Tap Reefability, then Cancel Subscription.
Android
- Open the Google Play app and tap your profile picture.
- Tap Payments & subscriptions, then Subscriptions.
- Tap Reefability, then Cancel subscription.
After you cancel, your plan normally stays on until the end of the period you already paid for. Deleting the app does not cancel a subscription.
Restore a purchase
Switched phones, or reinstalled the app and lost your plan?
- Sign in with the same Reefability account you used before.
- Open the plans screen (open any paid section).
- Tap Restore purchases at the bottom.
Your phone must be signed in to the same Apple ID or Google account that made the purchase.
If something does not work
- "The purchase did not go through. You were not charged." Check your store payment method and connection, then try again.
- "Restore did not work." Check your connection, and that the store account on this phone is the one that paid.
- A plan shows "Not available yet". That option is not on sale in your store yet. Pick another option or try again later.
- Still stuck? Write to ai@reefability.com with the email on your account.